BuyWell Marketplace
Refund Policy
Refund eligibility, review, approval, and processing timelines.
Last reviewed: 2 June 2026
APRAS Naturals wants every customer to receive authentic, safe, and properly packed natural products. Refunds are reviewed through the ecommerce refund workflow against order status, payment confirmation, product condition, delivery evidence, and customer notes.
Eligible Refund Situations
A refund may be considered if the order was prepaid but cancelled before dispatch, the product was unavailable, the wrong product was delivered, the package was damaged in transit, the product arrived unusable, duplicate payment was confirmed, or the support team approves a refund after investigation.
Non-Refundable Situations
Refunds may be declined where a consumable product has been opened or consumed without verified defect, damage occurred after delivery, storage instructions were not followed, the request is outside the support window, evidence is insufficient, or the issue is caused by incorrect customer information.
How to Request
Members can submit refund requests from order details where enabled or contact support with order number, product name, issue description, photos/video of packaging and product, delivery date, and preferred resolution.
Review and Processing
Approved refunds are processed to the original payment method or another approved route according to payment provider capability. Bank, gateway, and settlement timelines may vary. Refund status is visible to admins in the refund workflow.